Terms & Conditions

1. Who you are buying from

TM Studio / Telemark Design Studio is operated by LITT BRUKT AS. Morten Tyberg is the designer and customer contact.

LITT BRUKT AS
Organization number: 922 243 328
c/o Camilla Halto
Dag Eilivssons gate 5B
3730 Skien, Norway

2. Products and orders

We sell decorative wall clocks. The product page describes the design, dimensions and available frame finishes. Please check your chosen design, frame and delivery details before placing an order. Each clock is made after purchase; production does not by itself make a standard catalog design a personalized product.

3. Prices and payment

Prices are shown in USD. Checkout displays your order total, including the shipping charge, before you confirm payment. Payments are processed through Stripe; the payment methods available to you are shown at checkout. Your bank may apply currency-conversion fees.

4. Shipping

Shipping is charged separately and calculated for your delivery address. Estimated delivery dates include production and transit and are not guaranteed. Contact us if your order is delayed or missing. Mandatory rights and remedies for delayed delivery continue to apply.

5. Cancellation and returns

Contact us promptly if you want to change or cancel an order. We will check whether production can be stopped. This operational limitation does not remove any statutory right to withdraw from the purchase.

We do not offer voluntary change-of-mind returns or exchanges. This does not affect statutory withdrawal, cancellation or other consumer rights that apply to your purchase.

Where Norwegian or EEA distance-selling withdrawal rights apply, you can notify us within 14 days after receipt without giving a reason, and send the goods back within 14 days after notifying us. Use a clear email statement or the withdrawal form in our Returns Policy. Direct return-shipping costs are paid by you where lawfully disclosed; defective or incorrect goods are handled separately.

Refunds following a valid withdrawal include the eligible standard outward shipping charge and are made within the legal deadline. We may withhold the refund until the goods or evidence of their return are received where permitted. You may be responsible for diminished value caused by handling beyond what is needed to inspect the goods. Mandatory local consumer rights take precedence.

6. Faults and complaints

Tell us about faults, damage or an incorrect item and include photos where possible. We handle your claim as the seller. A production partner’s claim window does not replace your legal rights. Under Norwegian consumer law, complaint periods are normally two years, or five years for goods intended to last substantially longer. Applicable rights to repair, replacement, price reduction, cancellation or compensation remain unaffected.

7. Privacy and disputes

Our Privacy Policy explains how order and contact information is handled. Contact us first about a dispute. These terms do not remove protections or dispute-resolution rights provided by mandatory consumer law.

Return address and postage

After sending your return, email support@tlmstudio.eu with your order number, the shipping carrier’s name, and the tracking number so we can follow the parcel. If your service does not provide tracking, send your proof of posting instead. Keep your shipping receipt until the return has been resolved.

For a return under your statutory right of withdrawal, you pay the direct return-shipping costs. Returns are sent to Norway, including when your order was delivered in another country.

TM Studio / LITT BRUKT AS — Returns
c/o Camilla Halto
Dag Eilivssons gate 5B
3730 Skien
Norway

Include your order number inside the parcel and pack the clock securely. Keep proof of posting. For international returns, identify the shipment as Returned goods — customer return on the customs declaration and include the original order reference. Follow the carrier’s instructions and declare the contents and value accurately; do not mark the parcel as a gift. Return labeling does not itself guarantee exemption from customs charges.

If the clock is faulty, damaged or incorrect, contact support@tlmstudio.eu before sending it back so we can arrange the appropriate remedy and any necessary return. You do not bear necessary return costs for a valid defect claim where applicable consumer law requires us to cover them.

Terms & Conditions | Returns & Cancellations | Privacy Policy